Customer Service, Privacy, and Return Policy
Customer Service: The Indiana farm families who are listed on indianafarmdirect.com work hard to produce products of the highest quality. It is also their desire to make the service you receive on indianafarmdirect.com be of equally high standards. If you are not happy with the products or service you receive from anyone on this website, please contact us at info@indianafarmdirect.com.
Return Policy: If you order a product from one of the producers on this site and are not satisfied with it, please contact that individual producer to arrange for a refund or exchange. All transactions conducted on this site are between the customer and the producer. All refunds and exchanges are the responsibility of the specific producer and not that of indianafarmdirect.com. All producers listed on indianafarmdirect.com have signed an agreement to uphold high ethical standards and good business practices.
Privacy Policy: Indianafarmdirect.com does NOT use "cookies" to obtain personal information from you. If you provide us with your e-mail address as part of our newsletter service, we do not sell or in any other way release that information to any party outside of indianafarmdirect.com. We utilize Secure Socket Layer (SSL) to protect your credit card and other data. All shopping cart functions are conducted in a secure are of our site. We use one of the largest and most respected processing firms in the nation to process all credit card transactions.
How Your Information Will Be Used: Our goal in collecting personal information is to provide you with quality and useful content on our website. We might e-mail you with messages and advertising which we think will be of interest to you. We will not disclose your e-mail address to any third party for their use. If you do not wish to receive e-mail messages and promotions from us, let us know. Please note that partaking in some online activities will disclose your personally identifiable information to third parties, such as when you include your name and e-mail address in a message posting or when you order merchandise. In these cases, your choice to disclose personally identifiable information is voluntary. Indianafarmdirect.com may provide personal information to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant. We may also disclose account information in cases where we have reason to believe that disclosing this information is necessary to identify, contact or investigate, or bring legal action against someone who may be violating our Visitor Agreement or may be causing injury to or interference with our rights or property, our other website users and their rights or property, or anyone else who could be harmed by such activities.
Third Parties: Merchants linked on our website have separate privacy and information collection practices from our Privacy Policy. Please be aware that advertisements, including banner ads, and websites that have links on our site, may collect personally identifiable information about you. The information practices of those advertisers or websites linked to our site are not covered by this Privacy Policy.
Working to earn your trust: We have taken steps to make your expierence at indianafarmdirect.com as safe and pleasant as possible. Maintaining your trust is important to all our farm families. From time to time we may ask for your opinion about the products and services you receive from indianafarmdirect.com. When we do so, all of your responses will become part of an overall statistical analysis and your individual privacy will be preserved. If you have any concerns or comments about this site, please contact the site administrator at info@indianafarmdirect.com .